PRIVACY POLICY AND SECURITY
Version 3.1 – Updated August 2025
Direct Group Pty Ltd and its related bodies corporate (together, “Direct Group”, “we”, “us” or “our”) respect your right to privacy and are committed to managing personal information responsibly.
This Privacy Policy explains how Direct Group collects, uses, discloses and protects personal information in both Australia and New Zealand, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and the Privacy Act 2020 (NZ) and its Information Privacy Principles (IPPs).
By providing personal information to us, you agree to it being handled in accordance with this Policy.
1. What We Collect
We may collect personal information when you:
-
place an order with Direct Group businesses (including TVSN and Innovations);
-
subscribe to newsletters, promotions or catalogues;
-
register or update an online account;
-
take part in competitions or special offers; or
-
contact us with an enquiry or complaint.
The types of information we may collect include your name, billing and delivery addresses, email address, phone number, payment details, order history and account preferences. Information about how you use our websites may also be collected through cookies and analytics tools.
2. How We Use It
We use personal information to:
-
process, fulfil and deliver orders;
-
provide order confirmations, dispatch updates and delivery notifications;
-
respond to questions, feedback or complaints;
-
send marketing communications where you have consented or where the law permits;
-
maintain records and improve our products, services and websites; and
-
comply with legal requirements in Australia and New Zealand.
3. Sharing Information
We may share personal information with:
-
other companies within the Direct Group;
-
third-party service providers such as IT, payment, mailing, marketing and logistics partners; and
-
regulators or government authorities if required by law.
Delivery and logistics partners
We provide delivery partners, including Aramex Australia Pty Ltd and Aramex New Zealand Ltd, with your name, address, email and mobile number so they can deliver parcels, provide status updates, resolve delivery issues and arrange redelivery. These partners are only permitted to use your information for delivery purposes and not for their own marketing.
Cross-border transfers
Your personal information may be stored or accessed in Australia, New Zealand or other countries where our service providers operate. We take reasonable steps to ensure that any information transferred across borders is managed in accordance with the APPs and IPPs.
4. Protecting Information
We take appropriate steps to safeguard personal information from misuse, loss, unauthorised access, modification or disclosure. When information is no longer needed, it is securely destroyed or de-identified in accordance with our obligations.
5. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. Requests should be directed to our Privacy Officer (see Section 8). We may ask you to confirm your identity before providing access or making changes.
6. Marketing
We may use your personal information to send you marketing communications about our products, services and promotions, where allowed under Australian or New Zealand law or with your consent. You can opt out of these communications at any time by using the unsubscribe link in our emails or by contacting us directly.
7. Cookies and Website Use
We use cookies and similar technologies on our websites to enhance functionality, analyse website traffic and improve the online shopping experience. You may disable cookies in your browser settings, but this may affect the functionality of our websites.
8. Contacting Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Privacy Officer
Direct Group Pty Ltd
431 Warringah Road, Frenchs Forest NSW 2086, Australia
Email: privacy@directgroup.com.au
AU Phone: 1300 303 303 (CUSTOMER SERVICE HOTLINE)
NZ Phone: 0800 100 001 (CUSTOMER SERVICE HOTLINE)
New Zealand customers may also contact us using the details available on our local website. If you are not satisfied with our response, you may raise your concerns with the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner (New Zealand).
9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website and will apply from the date stated above.